We carry both made to order and in stock items. Made to order pieces ship within approximately 2 to 4 weeks of purchase. In stock pieces ship within approximately 1-3 business days of purchase.  While we aim to process and ship orders within these time frames, these are estimates only, and orders may ship earlier or later depending on production and fulfillment capabilities. To view whether an item is made to order or in stock, please refer to the individual product page of the item. Email us at info@oranestudio.com if you have any questions.

If you need to make changes to the contact information or shipping address entered during checkout, please contact us at info@oranestudio.com.

We ship orders to destinations within the United States via FedEx only in the United States.

Our return policy allows you to return your unworn and/or undamaged items within 14 days from the date of delivery. While the original shipping is free, the customer will be responsible for the cost of return shipping. To initiate a return, reach out to info@oranestudio.com. We will refund your order within 14 days, after inspection of the product.

All vintage items are sold as is and not eligible for return.

Please follow label instructions for clothing and accessories.

To prevent your silver from oxidizing, we recommend you do not swim, bathe, or shower in your jewelry. With all sterling silver jewelry orders, we provide a polishing cloth to maintain the finish of your piece. Storing your jewelry in a dustbag or box, with the polishing cloth, will prevent unwanted tarnish. If tarnishing does occur, gently clean your jewelry with the provided polishing cloth.

Gold vermeil jewelry requires special care.  Tarnishing of gold vermeil is natural and should be expected to occur.  The extent of tarnishing depends on various factors, including, among other things, individual body chemistry, humidity in the environment, frequency of use, and care. 

Vermeil jewelry should be removed prior to bathing, showering, washing hands, swimming, exercising, and applying perfume, hairspray, or lotion, as exposure to moisture or chemicals may cause tarnishing to occur faster.

If your gold vermeil jewelry needs to be cleaned, avoid all chemical cleaners.  A 100% cotton or microfiber cloth is best for cleaning gold vermeil jewelry.

Hand carved stone is delicate and should be treated with care to prevent fracture or breakage. We recommend handling your stone jewelry gently, including when removing or storing your jewelry, and taking special care to avoid impact with hard surfaces.